VENTURO BANK LTD – PRIVACY AND
COOKIE POLICY
- Last Updated: December 2025
- Venturo Bank Ltd (“Venturo Bank”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring the lawful and transparent use of your personal information. This combined Privacy and Cookie Policy explains how we collect, use, store and protect your data when you use our website, apps or financial services.
- By accessing or using our services, you agree to the practices described in this policy.
1. Definitions
We may collect and process the following categories of information:
1.1 Personal Identification Information
- Full name
- Date of birth
- Nationality
- Government-issued ID documents
- Selfie or biometric verification (where applicable)
1.2 Contact Details
- Mobile number
- Residential or business address
1.3 Financial Information
- Bank account details
- Card details (tokenised)
- Wallet balances
- Transaction and payment history
1.4 Compliance and Regulatory Information
- KYC and KYB documents
- Source of funds and source of wealth
- Sanctions and PEP screening results
- AML/CTF risk assessments
1.5 Technical and Usage Data
- IP address
- Device details
- Browser type
- Login logs
- Platform usage analytics
1.6 Communication Records
- Emails, chat transcripts and support interactions
2. How We Use Your Information
We use your data for the following purposes:
- To verify your identity and open your account
- To process transactions and operate your wallet or card
- To comply with AML/CTF and regulatory requirements
- To manage risk, detect fraud and monitor suspicious activity
- To improve platform functionality and security
- To provide customer support and respond to inquiries
- To send service and policy updates
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing
We process personal information on the following bases:
- To comply with regulatory and legal obligations
- To perform our contract with you
- For legitimate business interests such as platform security
- With your consent where required
4. How We Protect Your Information
We use industry-grade security measures including:
- Data encryption at rest and in transit
- Multi-factor authentication
- Secure multi-region cloud infrastructure
- Role-based access controls
- Continuous monitoring for threats
- Independent audits and compliance reviews
If a data breach occurs, we will comply with all legal notification requirements.
5. Sharing Your Information
Your data may be shared with trusted partners where necessary, including:
- Banking and financial partners
- Payment processors
- Identity verification providers
- Technology and hosting providers
- Legal, audit or compliance consultants
- Regulatory or law enforcement agencies
All third parties are required to protect your information in accordance with this policy.
6. International Transfers
Your information may be transferred or stored in jurisdictions outside your country of residence.
We ensure appropriate safeguards are in place to maintain privacy and data protection.
7. Data Retention
We retain information for as long as required to:
- Provide our services
- Comply with laws and AML/CTF obligations
- Manage disputes or audits
- Maintain accurate business and financial records
AML laws typically require data retention for a number of years after account closure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your information (subject to compliance restrictions)
- Restrict or object to certain processing
- Request a copy of your data
- Withdraw consent where consent is the basis for processing
To exercise these rights, contact: privacy@venturobank.com
9. Cookies and Tracking Technologies
Venturo Bank uses cookies and similar technologies to enhance your experience and secure our platform.
9.1 Types of Cookies We Use
Essential Cookies
Required for login, navigation and platform security.
Performance and Analytics Cookies
Used to analyse traffic, diagnose errors and improve performance.
Functional Cookies
Remember user preferences such as language and region.
Security Cookies
Help detect fraudulent or unauthorised activity.
Third Party Cookies
Used by analytics, hosting and service providers.
We do not permit third-party advertising cookies.
10. Why We Use Cookies
Cookies help us:
- Keep your session active
- Secure your account
- Improve website functionality
- Analyse how users interact with our site
- Personalise your experience
Cookies do not give us access to your device or private files.
11. Managing Cookies
You can disable or manage cookies through your browser settings.
Please note that disabling certain cookies may affect the performance or functionality of our website and platform.
12. Children’s Privacy
Venturo Bank does not knowingly provide services to individuals under 18 years of age.
If we become aware that a minor has provided personal information, we will delete it where legally possible.
13. Changes to This Policy
We may update this combined Privacy and Cookie Policy at any time.
All changes take effect upon publication on our website.
Continued use of our services means you accept the updated policy.
14. Contact Us
- For questions regarding these Terms:
-
Privacy Team: - privacy@venturobank.com
-
Compliance Division: - compliance@venturobank.com
-
Website: - www.venturobank.com
